Course overview
Difficult conversations are unavoidable in environments where resources are constrained, expectations are high and outcomes depend on effective teamwork. This program is designed for frontline managers, team leaders and supervisors who need to address issues early, manage risk and maintain strong working relationships while delivering results.
About the program
Leaders who can navigate difficult conversations effectively reduce organisational risk, strengthen culture and support better service delivery. This program focuses on building the confidence and capability to approach conversations early, with clarity and fairness.
Grounded in public sector and not-for-profit contexts, the program recognises the importance of transparency, procedural fairness and maintaining trust. It provides a structured approach to managing challenging interactions while upholding organisational values.
Through practical tools and real-world scenarios, participants learn how to manage emotion, maintain psychological safety and achieve constructive outcomes, even in complex or sensitive situations.
Learning outcomes
- Understand the structure and purpose of difficult conversations
- Apply a clear framework to prepare for and lead conversations
- Manage emotional responses, both their own and others
- Maintain psychological safety while addressing issues directly
- Navigate interpersonal conflict in a constructive way
- Follow through with clarity, documentation and consistency
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0.5-1 day
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Face-to-face or virtual workshop
- Leadership, Management & Team Development
Want your leaders to handle difficult conversations with confidence and consistency?
Let’s explore how we can support your team.
